If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Loading Value | Clipper Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. This is separate from confirmation of payment. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Your session is about to expire due to inactivity. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. questions, log in to your account. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Learn more about Clipper START and how to apply here. Call us 800-888-2535; Contact us; Enter search term: Go. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook If you hear two beeps, your value is low. Otherwise, you will be logged out automatically. You can also modify your booked seats at anytime by visiting our seat selection portal. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Yes. Log in to your account to add a Backup Payment method. Both discount and regular Clipper cards can be ordered and managed online. Sign up for year-round getaways, special offers, and more. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. You will need to tag your card to a card reader or ticket machine to activate it. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Please submit all travel cancellation or change requests through our Contact Us page. Report a lost, stolen, damaged or defective card and discuss replacement options. Key Clipper information translated to Spanish. A single beep and a green light means you paid for your ride. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Cash value and transit passes are not interchangeable. Once youve activated your Auto-Reload, youll be able to see it in your account. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. After the end of the sales window, be prepared to pay your fares with cash value. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Enjoy the convenience of booking the entire trip all at once. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Comfort Class is well worth it! - Review of FRS Clipper, Seattle, WA Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. We will automatically send a declined payment notice to the email address in your Clipper account. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Yes. Loading Value and Automatic reloading. Key Clipper information translated to Spanish. The discount is even greater if you add multiple nights! Paper Tickets What if I buy a new 31-day pass before my current pass expires? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. To order a Clipper card, visit Get Card. Requires iPhone 8/Apple Watch Series 3 or later. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. New to Clipper? No input is required. For more information, please see our If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. All guests are welcome to use the top outside viewing deck as desired during our trips. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Phone. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Can I load value on my mobile phone at a transit agency ticket office? You can use them to load and reload cash value and passes and take advantage of any available transfers. Key Clipper information translated to Chinese. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. This site is protected by Google's invisible reCAPTCHA. Clipper: Clipper is the all-in-one transit card for the Bay Area. We will send an email to confirm that you have updated information in your account. 213-204-2900. You can use cash value on all transit systems that accept Clipper. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Check out the r . Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. After we collect payment, we will send you an email confirming this. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. For a quicker response, we strongly recommend reaching out via our contact us form. This page includes balance protection, online accounts, and card cancellation. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Please note that you cannot use your phone to unlock bikeshares. Please allow ample time in your schedule to check in required luggage. Cookie Notice PDF CONNECTION (RTC) Clipper Discount ID Card This means we couldnt process your payment for automatic reloading. You can also add value through the Clipper app. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. What is the best way to tag on the new Clipper card readers? Keep your phone handy in case an inspector asks to see your fare. Clipper says it does not take funds away, even if the card goes unused for years. Choose to stay logged in or to log out. If your card is registered, contact us so we can block your card from further use. Season Tickets. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Funds added using Apple Pay and Google Pay areimmediately available for use. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Our vessel also features one wheelchair accessible bathroom onboard. I have loaded a lot of money on a clipper card through the website months ago. Need help planning your trip? Credit card charges are processed immediately. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Clipper is a regional transit card that can be used on all transit in the Bay Area. This might take a few seconds. Pre-Tax Transit Benefits. To find out more information about replacing an RTC card, please visit 511.org. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. It depends on how you buy your pass. Can two people use the same card at the same time? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. The card reader at Caltrain stations. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Los Angeles Clippers | The Official Site of the Los Angeles Clippers Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. TDD/TTY: 711 or 800.735.2929. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. If one does not use the Clipper card for six months, it can be frozen. Log in to your Clipper account. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. When will I be charged for my Auto-Reload value? To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. To provide payment, log in to your Clipper account and edit your Primary Payment method. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Can I set up Auto-Reload for cash value and a pass? Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Otherwise, you will be logged out automatically. To find out more information about replacing an RTC card, please visit 511.org. A: Your anger is warranted. What Clipper services are available during the COVID-19 outbreak? Key Clipper information translated to Spanish. For account-related U.S. Customs & Border Protection will start processing passengers at least one hour before departure. #16 of 92 Boat Tours & Water Sports in Seattle. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You can also order value at the same time. It currently shows I have the amount in the pending passes area but shows I have it in cash value. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Youth 5-18 years old get 50% off with a youth Clipper card. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. School attendance clipped by new transit passes - Oakland North I loaded value online, but when I tried to use my card, it wasnt there. BART. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. We will automatically send a declined payment notice to the email address in your Clipper account. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. There's no need to open an app. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Be sure you tap on Caltrain's platform. There are no discounts available at the BART vending machines. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. 2020, Metropolitan Transportation Commission. This page includes debit cards and refunds. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. For more information, please see our Seattle-Victoria fast ferry schedule. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Seniors age 65 and over get62.5% off with a Senior Clipper card. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. We notify customers 30 and 60 days before the expiration date of their payment card on file. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Add Clipper to your phone before you take-off! SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! No. How long do I have to pick up the value before it expires? RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Getting Started. While Clipper is used to pay for BART, it is not a BART product. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Please have your vaccination card or a photo of it ready in the event you are asked to show it.