Interview. BT. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Answered: Openreach engineer didn't turn up! | Sky Community Ask questions and share tips with other people 24 hours a day. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Thank You). Engineers from Openreach managed to cut our telephone line while they were working on our road. He is very hard working and does things without needing to be asked. the home, For Lost or stolen. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. But it changed its tune when the Observer got involved. They will discuss this with you before starting any work. The engineer first needs to turn on the cable that runs from the street cabinet to your property. [ link to this post] I have a line fault that needs to be fixed. BT won't send no one out because @SkyHelpTeam are my provider. Replying to . Super helpful and knowledgeableman. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Theres no charge for most engineer visits. BT Openreach was established in 2006 . Was the First Engineer who the complaint was about actually a Qube Engineer? He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Amount of compensation. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. He has sturdy life goals and knows where he wants to go. BT on Twitter: "@katenoblett The engineers work for Openreach not us Depending on the type of fault and the stage we're at in repairing it, you can do this online. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Theyll aim to do this within 5 working days of you placing your order. 26/04/2017. What are the time slots for Openreach engineer appointments? A company that was engineering-led is now run by business(wo)men with the resulting chaos. Theyll need to get in touch with you, so please give us your mobile number for us to share. The BBC is not responsible for the content of external sites. We don't ask for any formal qualifications. BT strike: Thousands of workers to take action for two days Your just as rude! Well, by fiddling around on the Internet you have found me! Phone Engineer My background-why I left the BT Openreach Job I loved on You can view these money saving ideas by clickingHERE. The re-branding exercise actually started, in a very low-key way, a few short . Some advice for working as a Civil Engineer with Openreach Hence, the addition of working experience gained from Openreach can truly be like a milestone . Openreach UK Rebranding All its Logos and Engineering Vans My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Do I have to pay for this visit? Ask questions and share tips with other people 24 hours a day. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. I could not recommend working for BT Openreach at all. It was reported a yesterday (I think). BT on Twitter: "@richthestag I've checked with Openreach and they've This website uses cookies to improve your experience while you navigate through the website. View Vacancy : Openreach Trainee Engineer (BT) - Planit BT Openreach What a great place to work! Daniel Mark - Area Manager - Openreach | LinkedIn Well arrange a convenient appointment when both you and the engineer are available. Your working hours Our engineers work 37.5 hours a week. Hey,@zoni23welcome back to the community. So we have a line that works upstairs but he has broken the one we want downstairs. The fault is due to damage caused by someone at the customer's premises. Micky37 My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The ISP said it can take up to 72 hours. "Where talent is a dwarf, self-esteem is a giant. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Moving home . 2023 BBC. Technical support. Solved: Invisible hole diggers - BT Community - BT Broadband Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Missed appointments. Openreach on LinkedIn: #weareopenreach | 17 comments How to report a BT line fault or broadband fault. The Communication Workers Union (CWU),. Log intoorder trackerusing your BT ID or order reference and postcode. When you contacted BT, it said it had not booked that engineer and did not know about the work. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Read about our approach to external linking. Read about our approach to external linking. And once you've got some experience under your belt, there should be opportunities for overtime. If you already have an ONT, its very quick to get connected. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. . 13h08. Clear a path to the main telephone socket, if you have one. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. I'm wondering will there be engineers working on a saturday? Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. business and public sector, For business and public Do openreach work bank holidays? - Plusnet Community I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Job Responsibilities: Undertake poling when required Work on Register (or login) on our website and you will not see this ad. Instal a new Telephone Extension Socket Then just follow our step-by-step guide to install your broadband yourself. Openreach will then be in touch to arrange when they can complete the work at your premises. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. 30-03-2021 Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. But opting out of some of these cookies may affect your browsing experience. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. If you arent available, someone over 18 will need to be around. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Openreach - how long to fix a fault - Edugeek The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The ISP said it can take up to 72 hours. Garry Noisy faults often dont show up on a line test result. Working Hours at Openreach | Indeed.com Is there an Openreach Engineer in the house? - Page 1 - Jobs & Broadcast. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. 01-04-2021 Qube are employed directly by BT to do Internal Home Checks. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. If this happens we'll text you, call you, or send you an email to arrange another appointment. Our broadband then stopped working completely. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. CDM Expert - Asset & Inventory Management - BT - LinkedIn Engineer call outs and costs | BT Business . I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. I have sent a pm with my information and description of the situation. 'Openreach' Engineer walked out after unable to re - BT Community An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. BT to merge divisions, Openreach strike actions ends We need our broadband but have been told that it could take days to fix. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. BT and Openreach workers stage second strike over pay I think Openreach work 7 days a week, and on bank holidays. It says: Were very sorry about the problem with NJs broadband service. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Their service has stopped working and it is not fully fixed after two full working days. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Accept cookies to experience the full functionality of this page. This is simply not true. 22h52, Hi. Working at Openreach: Employee Reviews | Indeed.com We have a range of ways to get in touch for new and existing customers. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Openreach creating 5,300 new jobs to speed fibre rollout Simon Donegani - CER / Field Insights - North England - Openreach They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Try their website here. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. This cookie is set by GDPR Cookie Consent plugin. Although I would guess your fault will probably be picked up on Monday morning. sector, For global Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If the work is not complex, theyll carry out all the external work required. - Providing data governance through all operational teams in order to maintain and improve data quality. Monday 9th June 2014. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Civil Engineer Jobs | Openreach Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The application process - Apprentices - Early careers - BT New Phone Installation for Broadband | How Long Does it Take? What's What are the time slots for Openreach engineer appointments? on . https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. What is a Fibre to the Premises (FTTP) Service Identifier? ", http://www.speedtest.net/my-result/3167201384. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Work programme gives an insight into life as an Openreach engineer. Compiled by Patrick Collinson. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. business and public sector, Media The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is set by GDPR Cookie Consent plugin. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! 1. Openreach did not have anything to add to the BT statement. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Caught between BT and Openreach over our cut telephone line Within 10 working days, Openreach will have completed their survey. This has been a nice experience and I wish the best to Arran in finding work.. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. It also insists that the line is properly fixed. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Answered View answer in the context of this discussion Report post Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. We use cookies to optimize the website, no personal information is stored. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Damage caused during a break in to your premises. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach.