Minimum purchase of $399 for six-month financing; minimum monthly payments are required. We have visited many times because we are in the market for a new couch. Had a very helpful designer who gave us numerous options and ideas. Key Responsibilities. We've decided to keep it although we're not really happy with what we got. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Tracy worked with me and was very pleasant to deal with. Excited for the sectional and living room pieces! They did not put aside my chairs and I was told too bad because they no longer have them. Can I request delivery on a Saturday or Sunday? So we have one and they are still in the process of getting me the replacement for the broken chair. They are very nice on the phone. As for the actual collections at Arhaus--absolutely stunning, innovative and different. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Please see our Measuring for Furniture Delivery guidelines. Customer service never calls back when you try to resolve the account. Awesome ordering process! Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Phenomenal store. This stuff happens! It's simply frustrating dealing with people that work at arhaus. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Additional information about Delivery & Shipping. She asked all the right questions of what I envisioned for my new place. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. From looking at other recent reviews on various forums I'm not alone. She has a flare and creative abilities which we appreciated. Customer service's response was that normal wear is not covered. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. They are awful at customer service and do not stand behind their product. I would not be purchasing from them again and would not recommend them. Thank you. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. They are a publicly traded company of over 2 billion dollars. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. BEAUTIFUL FURNITURE STORE ! Anyone would miss this. We expect to keep finding more of what we love at Arhaus. Arhaus' customer service is definitely lacking. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. I was "disconnected" by phone 3 times. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. So we decided to check out Arhaus at UTC in La Jolla. The new Arhaus store in Colorado Springs is horrible. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Similarly, the line between "pushy" and "helpful" can vary from person to person. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Laurie. You can make them your self quicker and for half the price. Arhaus Credit Card Login, Payment Options & Customer Service Would definately recommend the store and their delivery again! doesn't. Love everything! They have probably the most interesting and diverse high end furniture range in San Diego. I had almost same bad experience as the folks put one star. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. A review of our Arhaus sectional - Thrifty Decor Chick We are extremely happy with the items we purchased -- top quality and beautiful style. I was informed that the benches are ready but the table will likely be delayed until May!! As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Posted: February 21, 2023. I asked for my money back. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Definitely coming back to finish off my home! However, the actual colors you see will depend on your computer monitor. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. These are merely guidelines for measuring and do not guarantee your furniture will fit. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. I have worked with Michael Babcock to furnish two homes. Start with a fabric or finish swatch to ensure the perfect choice. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Gorgeous product! I've gone back to purchasing everything from Crate and Barrel and Wayfair. Full-Time. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Top 10 Customer Complaints Have About Your Customer Service We have since been back to order additional items. Save money, frustration, and blatant disrespect. He answered any questions we had and he was very patient with us. Are the prices the same in stores and online? I wanted the space to have a totally different vibe than my home. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. I mailed both boxes back to Ahaus the same day. Ugh. I agree with all of the 1-star comments. Resolution went from November to December to you guessed it January. It was delayed in May, promised it would arrive in late June. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. I recently purchased a dining room set from this store location. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Without her I do not think I could have ever had done it. It's perfect for our Great room. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! The level of customer service was exceptional. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. What if my item(s) does not look like what I saw in the store or online? We have purchased gorgeous coffee table after seeing it on floor. Had to wait almost 2 month for a chairs and drawers. Companies can ask for reviews via automatic invitations. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" What a beautiful store! They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Top 585 Comenity Reviews - ConsumerAffairs Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. So far non of it has fixed our issue. Very punctual and efficient. 68. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. The pros: Beautiful selection of unique, quality dining furniture. Stay clear of this company, and this store. The shipping label would only cover the weight of one of the boxes. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Staff all Wearing masks, and everything is very clean. If you are looking to work with anyone, we recommend working with David for sure. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 The retail prive was around $6,000. I tried several times to order them, each time being told that I would definitely get my chairs. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. I was sent a second label that i used for the second box. It was a custom piece so it took quite some time to come in (which was expected). Great customer service. This plan will also cover seam separation. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Its total bs. We purchased this table a year. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Customer service's response was that since they are natural wood, it is expected they will have natural variations. More info. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Love coming here! I have spent way too much money at Arhaus over the years to be treated so poorly. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. That looks normal. Purchased a gorgeous dining table and chairs as well as a unique coffee table. First, the stain (whatever it was) would have gone into the cushion as well. May all benefit! ! Better yet, these already-marked-down slipcovers were an additional 50% off. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Hudson, OH. My quality and service experience has been much better at Williams Sonoma brands and CB2. We respect and appreciate that not all guests may want to share information with other select companies. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio Michael has also been very helpful as well. I contacted Arhaus service and discovered that the warranty was only thirty days. So the took them back and reordered the two chairs. It came out absolutely beautiful. I chose new ones. From start of purchase to delivery, I am 100% thrilled with my purchase. Arhaus has beautiful and unique things. They arrive twice in the wrong color. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Arhaus Furniture Employee Reviews for Customer Service Representative Jerry B. said: Montgomery Mall is the premier place to see jailbait. I love the products in this store. DUTIES AND RESPONSIBILITIES Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Poor customer service. Furniture shopping is an oftentimes tedious and mundane task. I can't say enough about the beautiful furniture and great customer service at Arhaus. Tricia one of the design consultants came to my home and helped me plan my buy. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. This order arrived yesterday, 7/18/14. How do I apply for an Arhaus Credit Card? I order 4 faux fur throws on black friday. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . It needs to be done with a hand held attachment! Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Worked with the design team to match new items from our previous purchases with another Arhaus store. Poor customer service. Arhaus Furniture | Better Business Bureau Profile 2023 ForLocations.com All rights reserved. A Arhaus employs approximately 20+ people. and didn't hear for a week, so I called him back again. Delivery time is problematic with this company. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. re: order number 225510 Thank you. We'll be returning here for many years to come. Start with a fabric or finish swatch to ensure the perfect choice. Merchandise in our warehouse cannot be held more than 90 days. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Please have your order number available so that we may assist you more quickly. Debra Cleare helped us with bedroom furniture, accessories and tables. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The back cushions are not sewing straight. The delivery men were gracious and the communications were thorough. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He was super friendly and helpful. I will be going back there now that I know they have good customer satisfaction. Now they are offering me a different model chair. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. that's how i felt and I never recommend to buy furniture from them. Placed an order for a dining room table in January. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. We will work with you to resolve the issue to your satisfaction. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. The sales manager, Linda treated me like I was the one at fault. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. If you don't expect any customer service go to this store. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. When this store opened we would frequent from time to time. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. I ordered Thanksgiving dishes first week in September. Please see our Measuring for Furniture Delivery guidelines. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. What do we find? Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Arhaus Furniture "customer service" Reviews | Glassdoor they are the one should respect and feel the same way if you really like you furniture you are selling. And non of the back rests held shape they sagging and about 1/2 full now. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. The cons: Some shoppers mentioned issues with shipping. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Read complete details for Arhaus Archarge Credit Card Accounts. I love elegant and sophisticated design Arhaus offers. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. I will continue to work with her on future projects. There was a mishap and we got a wrong ottoman but customer service eventually got it right. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Arhaus Furniture Reviews - Glassdoor The least they can do is have great customer support for the prices they charge. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. This new rep stated she will contact me by the end of the week once she hears from UPS. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Company doesn't provideor hidescustomer service phone number. FY2022 EPS Estimates for Arhaus, Inc. (NASDAQ:ARHS) Increased by Clearance Items (marked Last Chance! For the privilege of receiving the inflation device so we can properly use the sleeper. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. They were delivered yesterday, and three out of the six had scratch marks on the legs. If you don't want to deal with headaches, order everything online!! When it arrived, it had a stain on it--water stain? Claim your profile to access Trustpilots free business tools and connect with customers. I will rather go to Bob's furniture. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. When I finally came close to making a choice I showed him a picture of my family room. Learn more about purchasing Worry-Free Protection Plans. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. We would definitely buy here ! Well it is now October 4th and I'm yet to hear back or have my issues resolved. Zero customer service. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. The. If you use one of these and buy something, Slumber Search may make a small amount of money. I have spoken to numerous managers, concierge managers and etc and so far nothing. My chairs also came in less than 1 week in perfect condition! Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. I'm giving this 3 stars because I had both good and bad experiences in this store. They then promised late August. It is always a broken promise. Arhaus Company Contact Information | Email, Phone Number | Adapt.io She help really helped me through the process. We got the warranty and it still takes months to get our new furniture repaired. He's the complete opposite. The pros: Nicely designed, modern sofas and sectionals. The customer service of the entire company is appalling. 70. They said I would have to contact Arhaus to get the issues solved. It is now almost September of 2022. I did so, and they sent a third party furniture repair company. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. We will recommend and shop at Arhaus in the future! Walking around aimlessly Tricia came to the rescue. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. I ordered lamps and bedding. Who is looking at this furniture before it goes out for delivery? The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Beautiful furniture at shocking prices. 60 days. Email Customer Service - Tell Us About Your Experience - Mariano's Delete Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! David approached us and I have to say we are so happy he did. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Purchased a console for my living room! Please send all requests to [emailprotected]. Do I need to create an account to order online? He is honest and doesn't pressure you to purchase from Arhaus. I found them to be solidly built. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. The moment we walked in we knew this store fit our style. When it comes to your own comfort, your own body is the only North Star. The arm of one custom chair, the wood is split. Visit your local store today to schedule your complimentary design consultation! Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! On the day of the delivery Tricia was there!! I ordered several dining chairs that kept coming in damaged. We require contact information to ensure our reviewers are real. How much does Arhaus Furniture - Customer Service in the United States pay? This store is a hidden gem and a must for shoppers searching for unique home furnishings. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period.